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Category: Customer Care [ All ]

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  Title Copies
Client o data, client mereu 
Year: 2009 
ISBN 13: 9789731931159 
Call No: CC05 A; CC05 B; 
 2 
Clienti pe viata. Cum sa transformi acel cumparator ocazional intr-un client pe viata 
Year: 2009 
ISBN 13: 9789738875029 
Call No: CC10 A; CC10 B 
 2 
Consilierul de incredere 
Year: 2009 
ISBN 13: 9789731931111 
Call No: CC08 A 
 2 
Customer Service Training 101: Quick and Easy Techniques That Get Great Results 
Edition: 1 
Year: 2005 
ISBN: 0814472907 
ISBN 13: 9780814472903 
Call No: CC04 
 1 
Great Customer Service on the Telephone (Worksmart Series) 
Edition: 1 
Year: 1992 
ISBN: 081447795X 
ISBN 13: 9780814477953 
Call No: CC01 
 1 
Once a Customer, Always a Customer 
Edition: 3rd 
Year: 2011 
ISBN: 186076164X 
ISBN 13: 9781860761645 
Call No: CC06 
 1 
Orice reclamatie este un cadou 
Year: 2010 
ISBN 13: 9789731931487 
 3 
Simply better (Romanian Edition) 
Year: 2008 
ISBN: 973883659X 
ISBN 13: 9789738836594 
Call No: CC07 
 1 
Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It! 
Edition: 1 
Year: 1999 
ISBN: 0071405577 
ISBN 13: 9780070248175 
Call No: CC02 
 1 
The Big Book of Customer Service Training Games (Big Book Series) 
Edition: 1 
Year: 1998 
ISBN: 0070779740 
ISBN 13: 9780070779747 
Call No: CC03 
 1