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  Title Copies
Customer Service Training 101: Quick and Easy Techniques That Get Great Results 
Edition: 1 
Year: 2005 
ISBN: 0814472907 
ISBN 13: 9780814472903 
Call No: CC04 
 1 
Harvard Business Review on Developing Leaders (Harvard Business Review Paperback Series) 
Year: 2004 
ISBN: 1591395003 
ISBN 13: 9781591395003 
Call No: HBR02 
 1 
The Big Book of Customer Service Training Games (Big Book Series) 
Edition: 1 
Year: 1998 
ISBN: 0070779740 
ISBN 13: 9780070779747 
Call No: CC03 
 1